Privacy Policy

1. Who we are

Nouvsupply (“we”, “us”) is a UK wellness provider and the authorised wholesale partner of thinAir, operating from our Cambridge and London locations. We are the data controller for personal information collected through this website. You can contact us about anything in this policy at enquiries@nouvsupply.com.

2. What we collect

• Contact details you give us when you enquire, book a session or message us — such as your name, email address and phone number.
• Booking information, including appointment times and session preferences.
• Technical data collected automatically when you browse the site, such as IP address, browser type and pages visited.

Health information you choose to share with your provider during a consultation is handled at your session under your provider's care procedures; this website does not ask for or store medical records.

3. How we use your information

• To respond to enquiries and manage bookings.
• To provide and improve our services and website.
• To send you information you have asked for — we will not add you to marketing lists without your consent.
• To meet our legal obligations.

4. Third-party services

Parts of this site rely on trusted third parties, each with their own privacy policies: our website host (Vercel), video playback (Vimeo), appointment scheduling (Calendly) and payment processing (Stripe). We never sell your personal information.

5. How long we keep data

We keep personal information only as long as needed for the purpose it was collected — typically the duration of your relationship with us plus any period required by law.

6. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, email enquiries@nouvsupply.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

7. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its date of revision.